I bought a leather couch a few years ago (2013) and wanted to buy the matching chairs(August 2016). I was attracted to the 0% interest for 1 year promotion. So, I went in thinking I could pay in 12 equal payments. First of all, their lending system feel almost...Read more
Beware when u sign up for the no finance charges know that they break up ur payments for 3 yrs instead of the 1 yr promotion. I called to see when my promo ends and was told that it was 2 yrs. come to find out it ended a yr ago and have been paying finance charges all...Read more
The "WIN WIN" warranty purchased from Star is a total rip off. There is NO refund option available if you never use the warranty. The only option of "getting your money back" is to spend TWICE the amount of the warranty and the warranty amount is "credited" to your new...Read more
Short Review on May 17, 2016
Before anybody else falls for the extended warranty scam that Star sells, it's useless. We bought a pretty good amount of furniture and the padding is already gone from the sectional. The warranty doesn't cover that. I'll never set foot in another Star store. Gallery Furniture, here I come
I ordered a sofa, and chair I never was contacted to let me know that these items had came in they had been there for 5 days found out by contacting the store to check on it
Do not buy from these people. Their furniture is full of formaldehyde and it causes cancer and high allergies. The smell in the store is not new furniture smell its the formaldehyde. Get out.
Bought a brand new Executive Desk. Waited 2 weeks for delivery and when it finally arrived all four pieces were all damaged. Sales person lied about everything from warranty to delivery and told me the would be delivering new pieces but they were used and all beat up....Read more
Terrible customer service. Shotty furniture. After the sale no one follows up even with phone call after phone call paid $1,500 for a sofa that's terribly uncomfortable and the wrong legs were delivered attached to the sofa. Even went to the manufacturer they had more...Read more
We purchased two Flexsteel recliners 20 months ago, about $1500 each. One of the recliners (the one most commonly used) has a large faded spot, about the size of a basketball, where the head normally hits the chair. When confronted with the problem, the Star...Read more
I purchase a Natuzzi Edition sectional sofa from Star Furniture. I had to order the sofa because Star Furniture didn't have the leather grade or the color that I want in stock. I did pay a full price of about 5k for it. After waiting more than 2 month, Star Furniture...Read more
After ordering furnitre and traveling back to the store TWICE due to the wrong item being delivered, the person in customer service advises that maybe the item is no longer being manufactured the way I purchased it. You mean, the two exact items I am looking at on the...Read more
Star Furniture will not send any advance notice that your promotional account is expiring, I was told that I am responsible of tracking my account that I open 2 years ago. I don't receive paper copy from them and on the electronic billing, they will not let you know...Read more
i bought a dinning table AMERICAN ATTITUDE 5-PIECE DINING GROUP from star without the extended warranty , after two weeks of using , we found a bubble in top of the dinning table because of small amount of water on it got inside ?? i asked them and they said this is...Read more
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