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We had purchased a sectional sofa from them before and did not have a good experience with that. The frame broke in less than 6 months of ownership. They fixed but it was never the same. Besides how does this happen to new custom ordered sofa? Never the less I found...
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1.0
#1120500
I bought a leather couch a few years ago (2013) and wanted to buy the matching chairs(August 2016). I was attracted to the 0% interest for 1 year promotion. So, I went in thinking I could pay in 12 equal payments. First of all, their lending system feel almost...
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3.8
I liked
  • Quality of merchandise
  • Selection
I didn't like
  • Financing
#1050809
Beware when u sign up for the no finance charges know that they break up ur payments for 3 yrs instead of the 1 yr promotion. I called to see when my promo ends and was told that it was 2 yrs. come to find out it ended a yr ago and have been paying finance charges all...
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1.7
#1045754
The "WIN WIN" warranty purchased from Star is a total rip off. There is NO refund option available if you never use the warranty. The only option of "getting your money back" is to spend TWICE the amount of the warranty and the warranty amount is "credited" to your new...
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Anonymous
Anonymous

Did someone tell you that you would receive a refund? Most stores don't offer store credit or refunds on protection plans.

1.9
#1031261
Star Furniture - Desk Review
Star Furniture - Desk Review
Star Furniture - Desk Review
Star Furniture - Desk Review
Star Furniture - Desk Review
Star Furniture - Desk Review
Star Furniture - Desk Review
Bought a brand new Executive Desk. Waited 2 weeks for delivery and when it finally arrived all four pieces were all damaged. Sales person lied about everything from warranty to delivery and told me the would be delivering new pieces but they were used and all beat up....
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1.6
Product
#1009060
Terrible customer service. Shotty furniture. After the sale no one follows up even with phone call after phone call paid $1,500 for a sofa that's terribly uncomfortable and the wrong legs were delivered attached to the sofa. Even went to the manufacturer they had more...
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1.0
Product
#1007321
Star Furniture - Flexsteel Recliner fading
We purchased two Flexsteel recliners 20 months ago, about $1500 each. One of the recliners (the one most commonly used) has a large faded spot, about the size of a basketball, where the head normally hits the chair. When confronted with the problem, the Star...
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Anonymous
Mark perault

We purchased love seat and sofa and they did same thing

I purchase a Natuzzi Edition sectional sofa from Star Furniture. I had to order the sofa because Star Furniture didn't have the leather grade or the color that I want in stock. I did pay a full price of about 5k for it. After waiting more than 2 month, Star Furniture...
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#980424
After ordering furnitre and traveling back to the store TWICE due to the wrong item being delivered, the person in customer service advises that maybe the item is no longer being manufactured the way I purchased it. You mean, the two exact items I am looking at on the...
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1.9
#937306
Star Furniture will not send any advance notice that your promotional account is expiring, I was told that I am responsible of tracking my account that I open 2 years ago. I don't receive paper copy from them and on the electronic billing, they will not let you know...
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Anonymous
Anonymous

I had the EXACT same problem!!!! I paid a yr and half of interest without knowing my promo ended. They're online to "view" ur account is worthless. It leaves you in the dark i...

Anonymous
Anonymous

Exact same thing just happened to me. I thought I had 3 years, but only had 2. I made my monthly payment every single month. The only communication I received from them was...