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2.4

I purchased a large motioned reclining sectional in March 2018. We had to personally pick it up in a moving truck because we live outside Stars delivery service.

The furniture was all wrapped and sealed so visual inspection was not possible before bringing the furniture home. Once home we immediately saw a scrape on the surface of the leather on the left love seat portion of the section. We called, and they shipped a cushion and sent a contract repairman to install the cushion. It was the wrong cushion, it was for the right sofa it just was not the left love seat cushion.

Now almost three years and today I received the 6th cushion, and it is still not the left love seat piece. Two times Star has said they had the cushion but did not know how to get it to us. We explained how it was done the first time, but we never received those two cushion. The cushion before this one was sent to the contract repair company and was supposedly on the repairmans truck, but I never could get a return call on that one, so I do not know if that one was right or not.

To make the situation worse, the seat cover we were sent today is the different from our sectional regard the texture and where the texture is on the cushion. It is quite different. I was calling monthly, but it always ended with Star saying they would call me back and of course never did.

Now, I email and get a response, but I still have not received resolution to this problem or even acknowledgement for how outrageous this has become. They do not care.

Preferred solution: Let the company propose a solution.

Location: 1020 West Nasa Road 1, Webster, TX 77598

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