I purchased a sofa, chair and Ottoman
At the Ensor December the quality of the pieces I purchased compared to
The showroom floor models is not the
Same!!. I reported to store and they sent out a technician first complaint I had was wrinkles in leather technician
Took photos and said someone would contact me in 48hrs a week and a half later no one has called
Also the glides in ottoman are missing
Technician says oh they told me you were having problems with glides not that they were missing !! I don't have any with me to replace them . Duh
I just called the service dept and the lady I spoke with said there are no notes in my acct about any problems
So she did a search thru the company they sent out and she said th notes say that everything is fine it is normal
For leather to stretch. Yes if someone was sitting on it constantly but I've been home alone over the past month
And no one has been sitting on it so what is going to happen when someone sits on on a daily basis
It's going to be one wrinkled mess
I've had leather furniture before and didn't have this problem !!!
More Review Details
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- Reason of review:
- Poor customer service
- Product or service
- Review category
- Furniture and Decor
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