Star Furniture - Review about Sofa from Wells Branch, Texas
I purchased a sofa, chair and Ottoman
At the Ensor December the quality of the pieces I purchased compared to
The showroom floor models is not the
Same!!. I reported to store and they sent out a technician first complaint I had was wrinkles in leather technician
Took photos and said someone would contact me in 48hrs a week and a half later no one has called
Also the glides in ottoman are missing
Technician says oh they told me you were having problems with glides not that they were missing !! I don't have any with me to replace them . Duh
I just called the service dept and the lady I spoke with said there are no notes in my acct about any problems
So she did a search thru the company they sent out and she said th notes say that everything is fine it is normal
For leather to stretch. Yes if someone was sitting on it constantly but I've been home alone over the past month
And no one has been sitting on it so what is going to happen when someone sits on on a daily basis
It's going to be one wrinkled mess
I've had leather furniture before and didn't have this problem !!!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
- Reason of review:
- Poor customer service
- Product or service
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Service tech agrees with customer that table is damaged and also is Manchester loveseat and lamp. The only reason Havertys accepted returning the lamp is because the victim called Pacific..."
- "We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to..."
- "I bought a ESF sofa through a furniture store. After reviewing the specs and documentation on ESF's catalog and site I purchased a sofa. I paid a bit more for..."
- "Hidious! I placed an order for my item to arrive before Christmas. Paid for priorty shipping. Was unaware this company is based in China. My order just arrived one week..."
- "I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during..."
- "My husband bought me a Le Vian chocolate and white Diamond band for our anniversary and i have had it less than 2 months. One of the white diamonds has..."
- "Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just..."
- "Sob story Elizabeth white claimed her mom dying of cancer, job takes too much time need to get rid of horses to good home - total scam! Horses originally in..."
- "**Sept 14 2014 Click4Support called today and said they would not be billing my credit card for the $1200. They offered an additional gift certificate for the "inconvenience"..."