We found the bedroom suit that I wanted ..at 1st they said we could only get one night stand so I did not want it ..then later on she said she said could get the other night stand from another store and I said great we will buy it. I was very clear I did not want it if...Read more
Star Furniture - Poor quality material
Purchased a recliner 4/7/16 and the material on the front of the seat is wearing through. Was going to call Flexsteel to complain but reading the reviews it doesn't look Luke it will be a positive experience. But, gonna try anyways. $855.00 on sale. Wasted money!
Buyer Beware By W.T. from Houston, TX This is a nice, comfortable chair, however, their is one major problem with it - the wheels do not roll if someone is sitting in the chair. My wife is 110 pounds and I am 230 pounds and there is no change when she sits in it. Any...Read more
I didn't like
- Customer service
- Lack of customer service
We had purchased a sectional sofa from them before and did not have a good experience with that. The frame broke in less than 6 months of ownership. They fixed but it was never the same. Besides how does this happen to new custom ordered sofa? Never the less I found...Read more
I bought a leather couch a few years ago (2013) and wanted to buy the matching chairs(August 2016). I was attracted to the 0% interest for 1 year promotion. So, I went in thinking I could pay in 12 equal payments. First of all, their lending system feel almost...Read more
Beware when u sign up for the no finance charges know that they break up ur payments for 3 yrs instead of the 1 yr promotion. I called to see when my promo ends and was told that it was 2 yrs. come to find out it ended a yr ago and have been paying finance charges all...Read more
The "WIN WIN" warranty purchased from Star is a total rip off. There is NO refund option available if you never use the warranty. The only option of "getting your money back" is to spend TWICE the amount of the warranty and the warranty amount is "credited" to your new...Read more
Bought a brand new Executive Desk. Waited 2 weeks for delivery and when it finally arrived all four pieces were all damaged. Sales person lied about everything from warranty to delivery and told me the would be delivering new pieces but they were used and all beat up....Read more
Terrible customer service. Shotty furniture. After the sale no one follows up even with phone call after phone call paid $1,500 for a sofa that's terribly uncomfortable and the wrong legs were delivered attached to the sofa. Even went to the manufacturer they had more...Read more
We purchased two Flexsteel recliners 20 months ago, about $1500 each. One of the recliners (the one most commonly used) has a large faded spot, about the size of a basketball, where the head normally hits the chair. When confronted with the problem, the Star...Read more
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