Star Furniture Reviews

A lazy boy recliner I purchased with a warranty broke. I was able to a replacement recliner but not with an another lazy boy.

The replacement chair I picked out was a Colton chair that was the last one on the floor. 1k.

The chair barely lasted two months before

the material started to feather. I should of kept the lazy boy at least the fabric on that one was good just wouldnt recline. I was told since last floor model.

It was purchased as is!

No one told me about that rule. So Im stuck with a recliner that is falling apart.

Never will I return to that store.

I purchased a 3yr protection plan for my leather reclining sofa and loveseat, and coffee table. It says accidental coverage is covered but this is false.

I submitted a claim because our recliners were too close to the wall when reclined causing a few minor tears/ruboff on the top/corners but was told it is not covered under my plan. How can a dog or cat destructure event covered but not this minor accident?

Unfortunately not only the protection plan compant (Montage) will be affected but so will Star Furniture for agreeing to this nonsense. I Will never shop at Star Furniture again!!!

On 5/29 your people delivered a recliner. We had a new pavement placed for the driveway which your driver had a gas oil leak.

We need you to clean and fix. Call me back at 832-279-****.

Thank you

Joy Ford

A nightmare, I never missed a payment, I had the money to pay contract interest free payment, my husband died from COVID the same week contact ended, and I had just gotten out of hospital from COVID. Due to a world wide epidemic the entire world shut down, Star could have helped the customer by allowing their database to contact us or some type of courtesy notification, Im requesting a waiver of interest

After further inspection we found a scratch or nick on the hutch. I had called and talked with someone also.

Bought a new motorized recliner in 12/20 with extended warranty. By March 2021 one side had stopped reclining.

Called support and they sent a repair man out. He said the motor needed to be replaced and would take 3 months to arrive.

So it's now 7/28/21 and the sofa is still broken. They were supposed to come back out yesterday but the part was not there for the repairman to pickup.

I am 80 years old. My husband is 85 and very disabled.

We purchased a reclining-lift chair for him as he can not stand up after sitting, on his own. I purchased a 5 year repair warantee on the chair. We have had big problems with it for some time, now. A month or more ago, I called repair.

They came and decided they needed to order parts to repair it. I have called and am not allowed to talk to anyone in management. Today, I called again. I was told sometimes it takes up to 90 DAYS to obtain a repair.

I told them this wasn't a lamp or such. It is a VERY much NEEDED lift chair, a necessity! I was told the parts were in and the repair had told them they called me. I did NOT receive a call or a message!

I am still waiting. This is not a luxury item; it is a necessity!!! Surely a company as well known and as big as Star Furniture could do much better than this. I feel HELPLESS!

If the chair completely goes out on it after jerking and making weird sounds, what am I to do? I will not be able to get my husband out of the chair.

I purchased a dining table and chairs 24 months ago. I also purchased the Guardian insurance coverage.

We noticed the laminated top on the table had bubbled and separating at a seam. I placed a claim with Guardian which was denied saying it wasn't damaged it separated.

I contacted Star's customer service and included pictures. I was told to expect a call from a supervisor each day for 5 days. No one called.

I called again and was told water seeped into the top causing the bubbling.

They would not repair or replace. I had no options.

No Answer I want to pay my bill. This is what crazy Why dont this company have someone work the phone system that can help you get your bills paid

We originally ordered Craftmaster furniture in March 2019 thru Star Furniture in Houston, and to date, no satisfaction. The 1st order, received in May, the 2 ottomans were the correct fabric color, but 1 ottoman had a lopsided cushion, the sofa and love seat were different shades of fabric along with several quality issues, crooked legs, loose bottom fabric covering, etc.

we were also shorted pillows that came with the original order. Contacted Star, sent pics, they were to reorder, love seat, sofa and 1 ottoman. that was in May. Not til 13 June we were told a rep was coming out to our house with the original fabric swatch to determine if fabric was different.

What, I though it was reordered??? The rep determined it was clearly a different shade from the swatch. Star then told us wrong color was ordered and thus a 2nd order was placed on 17 June for love seat and sofa only with ETA September, they had already reordered 1 ottoman. At one point we just asked for a refund but Star said no refunds on special orders.

Finally received the replacement ottoman, and fabric is yet another shade of fabric. We now have 3 different shades of fabric on this furniture; that is incredibly unacceptable! We just recently received the 2nd order of sofa and love seat, and, again, wrong shade of fabric, delivery people could see the colors were different, even took my 1 original ottoman with the correct fabric color on my front porch, took pics to show the difference in the colors again, while on the phone with Star Furniture, and Star advised me to reject it, so I did. We do know colors of fabric can vary not coming from the same bolts, and that is exactly why we ordered love seat, sofa and ottomans at the very same time!!!

At this point, Star Furniture wants to give us credit for all, come pick up original ordered furniture and leave us without, not willing to take charge and get resolved. We ordered this furniture in March, sold my furniture a couple days before delivery, and here it is September 2019 and we're about to be sitting on the floor. Everything has been a nightmare with this order, which was never anticipated, and now to call it quits and we go look for sofas again, and go without seating in our home!?! An easy fix for everyone, except us, the customer!

We really like the style of this furniture, and would hope that Star Furniture and Craftmaster would make this right, but nope.

Star Furniture has been very, very difficult thru this entire unbelievable experience, the customer service dept has been very unprofessional, flat out lied, misleading, non responsive. Sitting on the floor soon!!

We spent close to $12,000 in Star Furniture. That "FREE TV" Star Furn is giving away as a "gift" is from Wal-Mart.

We "qualified" for the 60" tv so we are receiving a Wal-Mart brand tv valued at $399.

The rep said "65" smart tv from Best Buy". You've been warned!!

This was my first time shopping here. We bought a very expensive "solid wood" table and were told that the protection plan covered absolutely everything.

So we purchased that and bought two extra arm chairs for the table. We have had it less than a year now and last week my 4 year old son was sitting in one of the arm chairs with his arm resting on the arm rest and kind of leaning on it and the arm broke off. My 4 year old - nothing out of the ordinary, not climbing on it, not a grown adult, my 4 year old. I filed a claim and was told that broken wood is not covered under the protection plan.

The protection plan is with a third party company so I called Star directly and spoke with customer service and a manager and they said they won't do anything about it. They could refund my protection plan money but I wouldn't have it any more and this is the SECOND time I have had something break on this table in the 11 months we have had it so I didn't want to do that.

(the first time was when one of the stoppers came off of the bottom of a different chair and put gouges in my wood floor). Beware when purchasing furniture from here, I have always heard their furniture was quality and they had good service but I will never shop here again.