Star Furniture
Reviews and Complaints
Payment
Very bad experience
I bought several pieces of furniture, and the TV cabinet has a chimney in the two shipments, not the remote control. I have called the customer service and the store where I bought my furniture and everyone promises to send it but no one is responsible for sending it.
Sometimes the answer is go to the warehouse and they give you control.
It does not seem fair to me to pay two unfair shipments and that they exhibit furniture that they do not have available and the solution is to pay for shipping. The service is bad.
Very deceptive dangerous to public health and welfare.
UNBELIEVABLY POOR SERVICE
Horrible Experience
Great furniture, terrible customer service
I have to say that the purchasing of the couch was great, the sales person was nice and didn’t feel pushy at all. We even bought the 5 year accident warranty because we bought two leather couches and you never know.
So after spending $4,000 on couches, we left happy. Delivery was fine, no complaints. But less than a year later, the zipper on one of the cushions busted open. So we called for repair.
The repair man was great, but he couldn’t fix it, said he needed a part. It would be THREE MONTHS. Well, that seems excessive, but okay. So about three months later they come and take away our couch.
Ten days later it is returned, still broken. They didn’t have the part. Okay, so how long? THREE MONTHS.
And in the mean time we get a letter saying that we are now past our one year warranty and will have to pay for repairs done from this point on. I call and say nope, this has been going on for months and they concede that they will fix the couch for free after all. So three months go by and they come and get the couch again. They bring it back, fixed cushion, but deep, fingernail like gouges in the leather on the side of the couch and the leather is scraped off on the edges of the arm on one side.
I am like, seriously. So we don’t accept it and we call customer service and they offer to use our accidental warranty to replace the couch, but then the warranty on the parts of the new couch will be less because it all goes back to original purchase date. So, they want to use the warranty I purchased for any accident I may have to fix the damage they did to my couch and I have to eat the warranty time....nope. So I said, okay, try to fix it.
So it’s gone another week and it’s returned looking like they painted over the damage with some brown stain. And other areas they didn’t even try to fix. I just accepted it to be done with this.
I guess if you don’t plan on ever having to use your warranty, you could shop here, but don’t plan on getting any customer service beyond the day you purchase the furniture. Buyer Beware.
Theft during dlievery
I am distraught. I had a delivery today by star furniture and within minutes of them leaving I realized that the box on the table next to the door was missing.
It contained thousands of dollars of jewelry. The sales person and the floor manager both said they would call back. I have heard nothing. It is unbelievable that a firm like this would have thieves delivering to their customers.
Or should I say former customers now. I stepped out of the room. For 5 minutes when the buzzer in the other room went off.
So disappointing. Zzz zzz zzz zzz zzz bbb mkhnb kkkk kkkk kkko zzz zzzz zzzz zzzz zzzz zzzzz zzzz zzzz
WAITING FOR MAGNOLIA FURNITURE SINCE FEBRUARY! Very Upset!!
Preferred solution: Deliver product or service ordered
CONSTANTLY CALLS
Bought in February & STILL waiting for furniture! Chip & Jo WOULD NOT BE HAPPY
Poor customer service
Did not receive items, poor customer serrvice
We found the bedroom suit that I wanted ..at 1st they said we could only get one night stand so I did not want it ..then later on she said she said could get the other night stand from another store and I said great we will buy it. I was very clear I did not want it if I couldn't have both night stands .Also they were having a promotion for a free bicycle.
3 weeks later my furniture is delivered today and I only have 1 night stand! And no bike ! Before we left the store , the manager assured us the bicycle would be delivered with the furniture. Not a happy customer.
Don't shop here. Our home flooded during Harvey and we have had the worst experience with contractors not showing up and terrible work ...We thought we at least could count on Star furniture to do as promised but we were wrong.
Horrible service / products
We had purchased a sectional sofa from them before and did not have a good experience with that. The frame broke in less than 6 months of ownership.
They fixed but it was never the same. Besides how does this happen to new custom ordered sofa? Never the less I found the style dining set that was just what I was looking for and it was at Star. My husband was reluctant but i convinced him to give Star another try.
So we did. Our salesperson Nancy Turner seemed nice enough and she has worked at Star for some time. Gave us some information so we proceeded. The set was back ordered and was not to arrive until early October.
No worries as we were not in a big hurry. Besides we live in Houston and what happened with Harvey we were understanding. She called to schedule the delivery. I told her a specific day that I needed the delivery - she did not write it correctly so this was the first indication that something was wrong.
So we had to get this corrected. Luckily they were able to accommodate the date I needed (original date given) Upon delivery the crew was lazy and not friendly at all. They had to move furniture around to get the table in the house - which once complete they did not put the items back. I am a woman with a bad back and had to lift a recliner to put back in it's spot.
My husband had to move the rest later. One of the brand new chairs came in with gauges / scratches - the delivery person wanted to break out a furniture marker to repair - who does this on a new piece of furniture. I called talked to a manager she advised that I could send the chair back. The other chairs arrived fine but the table was scratched.
The driver had me sign for delivery - he scrolled so fast on the tablet and told me that I was signing for receipt of 5 chairs and the table. When I called Nancy to tell her she advised that I had signed for all 6 - which was false as they knew they had taken back one chair. She advised that they would order a new chair and that it was not due in until the end of October. I have family scheduled to arrive end of October for a visit and I told her I needed a chair before then.
She advised that I have the damaged chair returned to me and a new one ordered. Now we are being told that we have to keep the damaged chair we have and they will not fix scratches that are on the table as well.
They are LIARS!! Don't believe anything that they tell you as they tell you what you want to hear and not what they will actually do for you.
Preferred solution: Let the company propose a solution
Buyer Beware
- Lack of customer service
- Customer service
Preferred solution: Let the company propose a solution
Poor quality material
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