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The customer service department is lousy. Instead of taking care of a delivery problem we were basically called liars. Customer service argues with the customers and talks over customers. Also do not buy any so-called "warranty". In spite of what a store emplyee tells...
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1.6
#659386
We bought a sofa at Star furniture in April of 2014. We had this sofa delivered in August of 2014. (This was not a custom piece!) Shortly after we received the sofa, we noticed that the middle cushion was sagging terribly. The cushions to the left and to the right...
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#634639
Sofa 35679 I currently own an Interior Design Company Called Fleur De Lis Decor and was referred by many people to Utilize Star Furniture for my Decor needs. Unfortunately I have been very disappointed by the Customer Service and the Product I received from Star...
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I didn't like
  • Service department
  • Customer service
  • Product
#626627
My n laws bought my husband and me two leather sofas. It took over 8 months to get in. Once we got them we realized they were both bowing in the center when you sat down. They took one back to "repair" it. Once we got it back it still continued to do they same thing....
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1.0
#602743
Star Furniture - Low quality/ cheap material used on Sofa
My fiance` and I decided to spend more money on our first sofa thinking the quality would be better but we were VERY wrong. Do not buy from Star Furniture. After less than a year of normal usage, the fabric is pilling horribly and gets lint on everything it touches....
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#578707
We purchased a 2,600 dollar leather recliner a little over a year ago. Of course, a week or two after the warranty expired, the electric powered recliner stopped working. It just sat there, fully extended and totally useless! A 2,600 dollar paperweight! We...
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#564572
On Monday June 16th 2014 my 2 sisters and my self walk in to Star Furniture my sister was looking for a dining room set and I wanted to look for an office set , when we walk in the door we were not greeted by any one very bad customer service, so we walk around looking...
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Anonymous
Brendan

I purchased a sofa, love seat and chair with Otterman in November of 2013. By January the finish on the wood started flaking off. I was getting ready to deploy overseas and p...

We bought a bedroom set for 10,000. We paid cash and had it delivered. The delivery guys hit the headboard on tge ceiling. I let it go and never mentioned it. Two years later the headboatd has two huge cracks in a non load bearing location. We have sent the photos in,...
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#454083
We purchased around $8K in furniture at two different occasions(8 months after first purchase) and used the financial services they provide. I setup the auto pay to payoff the amount on both accounts without any finance charges. The website they provide for payments...
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Anonymous
Mhomer4

Post your bad experiences on Social Media. Write the Federal Trade Commission. Enough complaints will resolve this.

Anonymous
Anonymous

Hi! I am having the same issue. Star claims they sent out a letter to inform me that my balance prior to expiration of promotion was due. As I spoke with them they contradi...

#433737
16666 Barker Springs Rd, Houston, Tx 77084 We are a repeat customer and purchased over $8K in furniture 2/2013. Our salesman, Bob Radke, was outstanding. All the pieces purchased were good with the exception of one round table. It had a manufacturer's defect. We...
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#429418