Wells Branch, Texas
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

I purchased a sofa, chair and Ottoman

At the Ensor December the quality of the pieces I purchased compared to

The showroom floor models is not the

Same!!. I reported to store and they sent out a technician first complaint I had was wrinkles in leather technician

Took photos and said someone would contact me in 48hrs a week and a half later no one has called

Also the glides in ottoman are missing

Technician says oh they told me you were having problems with glides not that they were missing !! I don't have any with me to replace them . Duh

I just called the service dept and the lady I spoke with said there are no notes in my acct about any problems

So she did a search thru the company they sent out and she said th notes say that everything is fine it is normal

For leather to stretch. Yes if someone was sitting on it constantly but I've been home alone over the past month

And no one has been sitting on it so what is going to happen when someone sits on on a daily basis

It's going to be one wrinkled mess

I've had leather furniture before and didn't have this problem !!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of sofa. Star Furniture needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned sofa in their reviews. You may find this information helpful for further shopping at Star Furniture.

Had an Experience with Star Furniture?

Write a review


Terms of Service
Post Comment

This is not the same Star Furniture based in Houston, TX. Please remove this review.

You May Also Like

Star Furniture - Low quality/ cheap material used on Sofa Star Furniture "My fiance` and I decided to spend more money on our first sofa thinking the quality would be better but we were VERY wrong. Do not buy from Star Furniture...." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Star Furniture in San Antonio sucks Star Furniture "Terrible service. They sweeten your ears like used car salespeople and they're are great taking your money. Once they have your money, good luck receiving your furniture.Purchased over $5,000 in..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more